Conversational AI Terminology

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API Integration
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Glossary  /  API Integration

API Integration - Definition & use cases

In layman terms, API integration is the process of connecting two or more applications/system for executing common tasks, data sharing and retrieval. API integrations make it easier for connected applications to communicate with each other without employing any external resource. In terms of chatbot, API integration can be done to connect it with CRM, ERP, HRMS, etc. So, manual and tedious human work can be minimised effectively. Indeed, that makes API integration crucial while automating the business processes.

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