Conversational AI Terminology

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Glossary  /  Attributes

Attributes - Definition & use cases

Attributes are the tags that can be created and assigned in chatbot's conversational flow to store specific user information. These tags can also be used to redirect the conversational flow as per user input. Or, display relevant products by matching them with user attribute. This makes attributes as the fundamental element of chatbot conversation and user interaction, as without them, you won't be able to save any user information. User attributes enable personalisation, advanced flows and segmentation of your users. You can create specific user attributes using certain cards like Quick reply, Phraser card, User Input, Multiple-choice, Rating, Date Picker, Range slider, and Auto-suggest.

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