Conversational AI Terminology

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Brand Experience

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Glossary  /  Brand Experience

Brand Experience - Definition & use cases

It signifies the experience a brand delivers to its customers to build a strong and long-lasting relationship. Today, the significance of providing customers with an unmatchable brand experience is more important than ever. Chatbots, as the frontier of smart business, can also assist in enhancing the brand experience by manifolds. They can play an integral part in improving the brand experience by gathering insights about your customers.

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