Conversational AI Terminology

By Makerobos: Enterprise Chatbot For Your Business
Channels
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Glossary  /  Channels

Channels - Definition & use cases

Channels here represent the mediums or platforms whereon a chatbot can be employed, such as Whatsapp, Facebook Messenger, Slack, Telegram, Google Hangouts, etc. Chatbots like Frontman are omnichannel and can be easily deployed across hundreds of channels. However, in order to integrate the chatbot with any of the channels, you'll need suitable APIs. By connecting your chatbot with appropriate channels, you can connect with customers on the platforms that they use most. Like by integrating chatbot with Whatsapp, you can engage with millions of customers and scale marketing and sales operations. Likewise, for internal business operations, you can incorporate chatbot with Microsoft Teams, Google Hangouts, Slack, Telegram, etc.

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