Conversational AI Terminology

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Chatbot Analytics
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Glossary  /  Chatbot Analytics

Chatbot Analytics - Definition & use cases

In general, analytics is the interpretation of data to find patterns and information, that can be applied in decision making. The definition remains the same for chatbot specific analytics. By analysing chatbot conversations and different chatbot metrics, such as average session time, new users, total users, and goal completion rate, you can get an understanding of chatbot performance for the applied process.

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