Conversational AI Terminology

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Chatbot Automation

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Glossary  /  Chatbot Automation

Chatbot Automation - Definition & use cases

Chatbot automation is seen as the driving factor behind the growth of many organisations. It is the process of automating routine business tasks via chatbot. Chatbot automation can be employed in an array of business operations, such as customer support, marketing, and sales. In terms of customer support, chabot can help in automating the repeated queries of customers and provide them with real-time solutions as they ask. While in terms of marketing and sales automation, it can be referred to as lead generation, product recommendation, and product promotion automation. By employing chatbot automation, you can effectively bring down the cost of running repetitive operations while also freeing the human resources for intellectual tasks.

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