Conversational AI Terminology

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Chatbot lead generation

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Glossary  /  Chatbot lead generation

Chatbot lead generation - Definition & use cases

Lead generation, in general, is the process of collecting the user details of buyers for business pursual. It includes information such as name, contact number, product preferences, email, etc. With chatbots, the process of lead generation remains the same—however, the way of accumulating user information changes. Chatbots can proactively engage with users and educate them about your products and services. Including this, unlike web-forms, chatbot asks one question at a time. This makes it easier for buyers to submit their requested information while carrying forward the ongoing conversation. Not only this, but a chatbot can also verify the provided credentials by confirming the same via OTP. And send the genuine leads to the sales, without any delay.

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