Conversational AI Terminology

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Chatbot Metrics
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Glossary  /  Chatbot Metrics

Chatbot Metrics - Definition & use cases

Metrics in simple words can be defined as the way to calculate and measure the quantity of something. Similarly, chatbot metrics define its efficiency and performance. Metrics such as monthly active users, total engaged users, session time, and many others can be used to determine the success of a campaign. At the same time, the same information can also be utilised to improve the interaction between chatbot and users.

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