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To be specific, chatbots that can understand the context of a conversation, and derive the right meaning of the user query are termed as contextual chatbots. Contextual chatbots can also remember the previous interactions (if any) and make use of the same to stay relevant while interacting with repeated visitors. This way, contextual chatbots can ensure that returning users are provided with a continuous approach. Further, Contextual chatbots can remember user intents captured across multiple platforms to ensure that the context of the conversation remains in-line with customer requirements.
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