Conversational AI Terminology

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Conversational Assistant
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Glossary  /  Conversational Assistant

Conversational Assistant - Definition & use cases

A conversational assistant can be a chatbot or virtual assistant. However, the purpose of both remains same, to assist people with their queries and perform directed tasks. Conversational assistants can be employed to connect with customers across multiple channels. By interacting with users, conversational assistants can also capture their intent and behaviour.

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