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In simple words, conversational flow can be explained as the visual representation of chatbot's conversation and how actions will be performed. Based on the scope of flow, a chatbot is obliged to complete and execute specific tasks. Therefore, it should not have any dead ends. To maximise the potential of the chatbot, you'll need to create comprehensive conversational flow, and it should include essential elements such as, greeting, asking, informing, and suggesting. You can make use of visual features like GIFs, emojis, pictures, and videos to keep it interactive and engaging. However, before you get started with the same, you should keep in mind the customer's journey, business goals, and what kind of experience you want to offer users.
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