Conversational AI Terminology

By Makerobos: Enterprise Chatbot For Your Business
Conversational Flow
Right-arrow

Enter your email and you'll see the power of makerobos in seconds

Glossary  /  Conversational Flow

Conversational Flow - Definition & use cases

In simple words, conversational flow can be explained as the visual representation of chatbot's conversation and how actions will be performed. Based on the scope of flow, a chatbot is obliged to complete and execute specific tasks. Therefore, it should not have any dead ends. To maximise the potential of the chatbot, you'll need to create comprehensive conversational flow, and it should include essential elements such as, greeting, asking, informing, and suggesting. You can make use of visual features like GIFs, emojis, pictures, and videos to keep it interactive and engaging. However, before you get started with the same, you should keep in mind the customer's journey, business goals, and what kind of experience you want to offer users.

For more learning & development

Read impactful content about chatbot, voice, conversational marketing & more

Take Frontman for a Fast Spin on your website without any coding

Enter your email and you'll see the power of makerobos in seconds