Conversational AI Terminology

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Conversational Flow Segmentation

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Glossary  /  Conversational Flow Segmentation

Conversational Flow Segmentation - Definition & use cases

Conversational flow segmentation is the process of categorising users based on demographics, preferences, etc. and running different conversational flows for them. It is highly unlikely that all your customers will be content with a single conversational flow. Hence, it's essential first to understand your audience. Based on the parameters and user input, you can route the conversation and keep the chatbot experience associated with buyers requirements.

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