Conversational AI Terminology

By Makerobos: Enterprise Chatbot For Your Business

Enter your email and you'll see the power of makerobos in seconds

Glossary  /  CSAT

CSAT - Definition & use cases

Customer Satisfaction Score is the measurement of customers happiness concerning your business, products, and services. CSAT score can also be applied to analyse the ways to improve services as per customer requirements. CSAT can also be collected while onboarding customers, at the time of purchase, or while assigning ticket for their query. Survey forms are the most popular way to collect customer satisfaction scores. However, businesses can also employ chatbot to conversationally collect CSAT and redirect the conversation as per users feedback.

For more learning & development

Read impactful content about chatbot, voice, conversational marketing & more

Take Frontman for a Fast Spin on your website without any coding

Enter your email and you'll see the power of makerobos in seconds

Talk to Bot Expert Right-arrow

We would love you to answer your questions about product capabilities, solution benefits, platform features, pricing or anything else.

Contact us to know how Makerobos products and solutions can provide an enriched experience to your employees, customers, and agents. Our next-gen intelligent virtual assistant technology has helped hundreds of enterprise customers across the globe to satisfy the growing demand for self-service, reduce operational costs, and increase revenue. You can be next!

I consent to receive relevant email communication from Makerobos in accordance with the Privacy Policy and understand I can opt-out at any time