Conversational AI Terminology

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CSAT
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Glossary  /  CSAT

CSAT - Definition & use cases

Customer Satisfaction Score is the measurement of customers happiness concerning your business, products, and services. CSAT score can also be applied to analyse the ways to improve services as per customer requirements. CSAT can also be collected while onboarding customers, at the time of purchase, or while assigning ticket for their query. Survey forms are the most popular way to collect customer satisfaction scores. However, businesses can also employ chatbot to conversationally collect CSAT and redirect the conversation as per users feedback.

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