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Customer Satisfaction Score is the measurement of customers happiness concerning your business, products, and services. CSAT score can also be applied to analyse the ways to improve services as per customer requirements. CSAT can also be collected while onboarding customers, at the time of purchase, or while assigning ticket for their query. Survey forms are the most popular way to collect customer satisfaction scores. However, businesses can also employ chatbot to conversationally collect CSAT and redirect the conversation as per users feedback.
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Contact us to know how Makerobos products and solutions can provide an enriched experience to your employees, customers, and agents. Our next-gen intelligent virtual assistant technology has helped hundreds of enterprise customers across the globe to satisfy the growing demand for self-service, reduce operational costs, and increase revenue. You can be next!