Conversational AI Terminology

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Customer Support Automation

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Glossary  /  Customer Support Automation

Customer Support Automation - Definition & use cases

It is defined as the process of automating repetitive tasks of customer support agents via chatbot or process automation tools. By automating customer support, enterprises can ensure seamless delivery of support services 24/7, without letting even a single customer wait in a queue. Also, automation of monotonous support operations can significantly reduce the cost and efforts of human agents for the same. Hence, yields higher ROI of customer support operations.

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