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It is defined as the process of automating repetitive tasks of customer support agents via chatbot or process automation tools. By automating customer support, enterprises can ensure seamless delivery of support services 24/7, without letting even a single customer wait in a queue. Also, automation of monotonous support operations can significantly reduce the cost and efforts of human agents for the same. Hence, yields higher ROI of customer support operations.
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Contact us to know how Makerobos products and solutions can provide an enriched experience to your employees, customers, and agents. Our next-gen intelligent virtual assistant technology has helped hundreds of enterprise customers across the globe to satisfy the growing demand for self-service, reduce operational costs, and increase revenue. You can be next!