Conversational AI Terminology

By Makerobos: Enterprise Chatbot For Your Business
Ticket Generation
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Glossary  /  Ticket Generation

Ticket Generation - Definition & use cases

It is a systematic way of solving user queries by assigning a ticket to each user queries, so they can track the progress and get an idea of the estimated time of completion. From the business point of view, ticket generation helps them keep track of resolved, unresolved, and priority queries, and also makes it easier to transfer queries to appropriate support executives.

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