Conversational AI Terminology

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Glossary  /  Wingman

Wingman - Definition & use cases

Wingman is a smart live chat platform developed by Makerobos Innovation Labs. It works in synchrony with Frontman-AI chatbot and redirects the unanswered queries of buyers to sales and support representatives in real-time so that you can perfect every aspect of customer support, marketing, and sales. Wingman also presents you with essential agent metrics to help you interpret and track the efficiency of live chat support.

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