Customer Care Chatbot(2)Uses Cases, Benefits & Templates

Frequently Asked Questions

What is Customer Care Chatbot?

A customer care chatbot is a computer program that can converse and assist users regarding their queries and provide them with the needed resolution at any hour of the day.

What are the Features of Customer Care Chatbot?

Customer care chatbot can be trained and designed as per the domain of the industry. It allows businesses to provide real-time resolution to the customers, in case if bot fails to provide a relevant solution. Then it will raise a ticket and transfer the query to a human agent for quick assistance. Including this, a bot can ensure after-sales customer service and reduce the cost of customer support operations by 4X.

What is the Pricing of Customer Care Chatbot?

To know more about the features and pricing of Customer care chatbot, click here.

Can I Integrate CRM and third party Applications?

Yes, you can integrate CRM and other third party application with the Customer Care chatbot

Is this Chatbot Multilingual?

Yes, you can train the chatbot in multiple languages.

Can I Personalize the Customer Support Services via Chatbot?

Customer care chatbot can remember the previous interactions and conversations of the users. Using the same information, a chatbot can personalize the customer support journey of the users. It can help in enabling seamless services to the end-users and enhancing the customer experience at the same time.

Can I Collect Feedback of the Customers via Chatbot?

Yes, you can. Customer care chatbot can collect the feedback of the users conversationally. It can even start a specific conversational flow as per user ratings. And, you can choose to send the feedback of the customers to the concerned team, so the right action can be taken at the right time.

What are the Benefits of Customer Care Chatbot?

There are many benefits of customer care chatbot like it can provide an instant solution to the users without letting them wait. Plus, a chatbot can handle thousands of user queries at the same time, and that too at a very cost-effective price.

What are the Applications of Customer Care Chatbot?

There are endless applications of the AI chatbots as per the domain of the business. In general, they can assist users with their queries, raise a ticket and assign the query to an agent, track progress, and inform the user about the resolution. Apart from these applications, AI chatbots can generate user analytics that can be used to enhance user research and development and understand the reason behind the monotonous queries to reduce them.

How to Build Customer Care Chatbot?

Building a Customer care chatbot is super easy. Sign up now and create an account, then log into the Dashboard and generate an Instance, or clone a pre-built Template. Then visit the Style Builder section to design the chatbot, visit the Story Builder and Instinct AI section to develop the conversational flow and train the bot with the repeated queries of the users.

What is the Future of Customer Care Chatbots?

At present, Customer care chatbot can be trained to answer 80% of the queries that are either repeated and monotonous. However, as chatbots will continue to learn from the user engagement, they can manage to answer over 98% of the queries of the customers. This can help businesses reduce the cost of customer care operations by 9X. While speeding up the operations by 30X.

Can a User Raise a Ticket via Customer care Chatbot?

In case, Customer care bot fails to answer the query of the users. Then it will ask the user to raise a ticket and get human assistance (if available). The ticket will be assigned to the human agent without any delay, while the details will be sent to the users. The bot will track the progress on the ticket and will inform the users about the estimated time of the resolution.

Does this Chatbot Learns by itself?

Yes. Though it can answer 80% of the repeated queries of the customers. In case if it fails to provide adequate support to a user. Then it transfers the query to a human agent and learns from the conversation happening between user and agent. Customer support chatbot tracks the conversation from beginning to the end. So when in future the same query repeats then the bot can handle it by itself.

Reinventing Customer Engagement Experience

Fully-engaged customer represents 23% more revenue than average. If you don’t have a conversational engagement strategy, you could be missing opportunities to interact with customers and building long-lasting relationship with them.

Makerobos Innovation Labs is the leading technology company in India focusing on engagement centric products enabling marketers, product owners & customer success managers to create a conversational engagement strategy that outshines any conventional method so that businesses can reap the benefits of fully engaged, loyal customers.

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Reason to cherish when a web visitor goes from bot to demo in less than 2 minutes thanks to Frontman AI by Makerobos.

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Marketing Automation & personalization have revolutionized marketing. But sometimes that's still not enough to build an experience that people associate with your brand. That's why it's awesome to see how Makerobos has helped us doing exactly what we need.

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Have not fully implemented it yet, but playing with Makerobos is the first time I've ever been so impressed with a product that I felt a desire to give up entrepreneurship to join someone else's team. Sexy doesn't even begin to describe it.

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Looking at how marketing spent its money so far, I can see that Frontman AI outperformed some of our more traditional efforts in terms of the opportunities it influenced. For one product line, Makerobos delivered 4x the opportunities of a huge industry event we attended and for another product line, it delivered 10x the opportunities of our PPC spend.

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Less than 30 days in, Frontman AI has captured 10x more leads than forms and helped Chirag labs team rapidly convert what could turn into well over 100x the $$ value of one months service

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Thanks to Makerobos Team, I just closed a large deal with Frontman as a highly qualified lead was browsing through some of our service pages and chatted with the bot.

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We’re able to build better customer relationship and brand loyalty with Makerobos. We’ve seamlessly scaled customer service worldwide.

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Yula Fitness shapes and powers its B2B customer experience with Frontman AI

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We reduced global ticket volume by 40% with Frontman AI

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