E-commerce Chatbot(10)Uses Cases, Benefits & Templates

Frequently Asked Questions

What is E-commerce Chatbot?

E-commerce chatbot is a computer program that can assist buyers to search, compare, and buy a product, or raise a query regarding a product with ease. This next-gen technology can be an influential enabler between an E-commerce platform and users.

What are the Features of E-commerce Chatbot?

AI chatbot can turn online commerce into conversational commerce. It allows you to create a Persistent menu on the front screen of the bot and list the important items, offers, etc to attract the users as they land on the website. In case of any queries, customers can raise a ticket directly via the bot, and the ticket will be assigned to a human agent in real-time.

What is the Pricing of E-commerce Chatbot?

Click here to know about the features and pricing of the E-commerce chatbot.

Can I Integrate CRM and 3rd Party Applications?

Yess, integrate and automate your work without any hassle.

Is this Chatbot Multilingual?

Yes, you can train this chabot in multiple languages.

Can I run Marketing Campaigns via E-commerce Chatbot?

Exceptional marketing campaigns are the need of the E-commerce businesses. It can help in connecting with the right audience and establish a presence in the market. With conversational marketing, you can connect with the visitors as they will land on the website. The active assistance help prospects to inquire about a product and place their order. You can personalize the bot conversation as per user input to enhance the engagement with the customers. Moreover, apart from the in web marketing experience, you can also run PPC, Email, and SMS conversational marketing campaigns.

How it can Help in Product Replacement/Refund/Return?

AI chatbots can free up human agents from handling return/refund/replacement issues of the customers. It can ask a few questions to the users, such as reason, images of the product, and feedback. The bot will then do the background check with the return and refund policy, and act according to the customer request.

What is the Conversion Rate of E-commerce Chatbot?

Chatbots allow you to establish a first-hand connection with the landing website visitors. This marks the presence of active customer support, which further motivates the users to place their orders. Thus, with E-commerce bot, you can get up to 3X conversion rate than with traditional tools of customer engagement.

What are the Benefits of E-commerce Chatbot?

AI chatbots provide a myriad of benefits for the E-commerce sector. Like, AI bot can answer the repeated queries of the customers and help reduce the operation cost by 3X. On the other hand, being available for 24*7, a chatbot can enhance the outreach of an E-commerce business and double the operations. Apart from this, in terms of Analytics, a chatbot present you with in-depth user analytics, that can be used to design marketing campaigns for a varied customer base.

What are the Applications of E-commerce Chatbot?

E-commerce chatbot can be used to provide active customer support, market products, and enhance sales effectively. Moreover, it can also collect important user metrics that can be used to empower the Research and Development department.

How to Build E-commerce Chatbot?

Building an E-commerce bot is super easy, you need to first sign up and create an account. Then log into the Dashboard and create an Instance. Click on the new Instance and visit the Style Builder to design the bot, Story Builder to build the conversational flow, and Instinct AI to train the chatbot with the repeated queries of the customers.

What is the Future of E-commerce Chatbot?

The future of conversational commerce relies on user personalization. AI chatbots can make it happen, they can save user preferences, analytics, and other metrics to personalize the user experience. With this advanced approach, AI chatbots can change the face of the online market around the world, and make it more sustainable for the future of shopping.

What are the Unique Features of E-commerce Chatbot?

Conversational commerce is a powerful way to understand your customers while selling them a product. You can insert Gif, Images, and Videos in the conversational flow and make it more engaging. A video can help users understand the product in detail while they can also ask their queries to the chatbot and get an answer in real-time.

Can I get the Feedback of the Customers via E-commerce Chatbot?

Yes, you can collect the feedback from the customers and can direct the conversation accordingly. In case if a user is not satisfied with the product or quality fo the product, then E-commerce chatbot can assign the issue to the human agent for quick assistance.

Can I Provide Personalized Shooping Experience to the Users via E-commerce Chatbot?

Personalization has become a driving factor in the growth of E-commerce businesses. You can personalize the shopping journey of the users from the beginning to the end. E-commerce chatbot can remember the preferences of the users, size, preferable delivery time, address, etc. It can display the products as per their input and preferences of the users.

Reinventing Customer Engagement Experience

Fully-engaged customer represents 23% more revenue than average. If you don’t have a conversational engagement strategy, you could be missing opportunities to interact with customers and building long-lasting relationship with them.

Makerobos Innovation Labs is the leading technology company in India focusing on engagement centric products enabling marketers, product owners & customer success managers to create a conversational engagement strategy that outshines any conventional method so that businesses can reap the benefits of fully engaged, loyal customers.

Write Review

Reason to cherish when a web visitor goes from bot to demo in less than 2 minutes thanks to Frontman AI by Makerobos.

Write Review

Marketing Automation & personalization have revolutionized marketing. But sometimes that's still not enough to build an experience that people associate with your brand. That's why it's awesome to see how Makerobos has helped us doing exactly what we need.

Write Review

Have not fully implemented it yet, but playing with Makerobos is the first time I've ever been so impressed with a product that I felt a desire to give up entrepreneurship to join someone else's team. Sexy doesn't even begin to describe it.

Write Review

Looking at how marketing spent its money so far, I can see that Frontman AI outperformed some of our more traditional efforts in terms of the opportunities it influenced. For one product line, Makerobos delivered 4x the opportunities of a huge industry event we attended and for another product line, it delivered 10x the opportunities of our PPC spend.

Write Review

Less than 30 days in, Frontman AI has captured 10x more leads than forms and helped Chirag labs team rapidly convert what could turn into well over 100x the $$ value of one months service

Write Review

Thanks to Makerobos Team, I just closed a large deal with Frontman as a highly qualified lead was browsing through some of our service pages and chatted with the bot.

Write Review

We’re able to build better customer relationship and brand loyalty with Makerobos. We’ve seamlessly scaled customer service worldwide.

Write Review

Yula Fitness shapes and powers its B2B customer experience with Frontman AI

Write Review

We reduced global ticket volume by 40% with Frontman AI

© 2019 Makerobos Innovation Labs

All Rights Reserved

No posts to display yet
beta

NPS is on the rise! Filters + Zapier + Exports 💪

Now, with Our NPS beta stage is almost finished! Now you can filter all the NPS responses by date, user, score or any custom field you are sending.

Thumb
beta

NPS is on the rise! Filters + Zapier + Exports 💪

Now, with Our NPS beta stage is almost finished! Now you can filter all the NPS responses by date, user, score or any custom field you are sending.

Thumb
beta

NPS is on the rise! Filters + Zapier + Exports 💪

Now, with Our NPS beta stage is almost finished! Now you can filter all the NPS responses by date, user, score or any custom field you are sending.

Thumb
beta

NPS is on the rise! Filters + Zapier + Exports 💪

Now, with Our NPS beta stage is almost finished! Now you can filter all the NPS responses by date, user, score or any custom field you are sending.

Thumb
  • All
  • announcement
  • beta
  • blog
  • coming soon
  • feature
  • improvement
  • new
  • other
  • All