Railway Train Chatbot(5)Uses Cases, Benefits & Templates

Frequently Asked Questions

What is Railway Chatbot?

A Railway chatbot can be defined as a software program developed to converse with the users and answer their train booking, departure, and arrival related queries.

What are the Features of Railway Chabot?

Railway bot is a powerful conversational platform that can help bridge a new era of customer support. It has a bag of features that can make things easier for the passengers like it lets users track the train, inquire about the arrival time, and cancel a booking, without waiting in a queue. Also, at the end of the journey, you can collect the users' feedback via the chat window, or Email and SMS.

How to Build a Railway Chatbot?

To build a Railway bot you should first log into the Dashboard. Go to the Instances, select an Instance and then visit Story Builder to build the conversational flow of the chatbot.

How to Automate User Queries?

Automation is the key to remain sustainable in this era of customer support. Approximately 80% of user queries are repeated and monotonous. To automate such queries via Railway chatbot, you should have a broad knowledge of what kind of questions users ask in general. After it, visit the Story Builder to design the appropriate conversational flow for each question. Or, you can train the chatbot with user queries via Instinct AI section.

What are the Use Cases of Railway chatbot?

A Railway chatbot can be used to enable real-time customer support to the thousands of users at the same time. It can also market new offers by personalizing the conversation as per user preferences. Also, to improve the services, you can collect the feedback at the end of the journey.

Can this Chatbot Handle Millions of Queries at the Same Time?

Yes, Railyway chatbot can handle the queries of different users and remember their input as well. There is no upper limit to what this chatbot can do, and when trained well it can answer most of the queries of thousands of the users.

Can a User Cancle the Railway Ticket via AI chatbot?

Yes, users can cancel their journey tickets via the chat window without any human assistance. The bot will refer to the cancellation policy to initiate a refund and inform the users about the same.

How it can Help Users with Ticket Booking?

Booking a ticket is quite a daunting task as users have to fill a long-form and enter their details. Also, forms consume a lot of time and kill customer experience as well. This can be improved and enhanced via AI chatbots that can converse with the users and ask them the required details one by one. It can also remember the input of the users and auto-fill the fields when the same user wants to book a ticket again.

What are the Benefits of Railway Chatbot?

There are many benefits of deploying the Railway chatbot on the website. Such as a single bot can assist 1000s of users at the same time, it can answer the repeated queries of the passengers and free up the human agents to handle the complex ones. This will eventually enhance the operation speed and productivity of the Railways. Plus, AI chatbot allows customers to book a train, get a refund, and raise a complaint in a conversational manner, without any delay.

What is the Pricing of Railway Chatbot?

For pricing related queries, check pricing of the chatbot plans.

Can I Integrate CRM and 3rd Party Application with Railway Chatbot?

Yes you can. Frontman allows you to integrate CRM and other third party applications.

Is this Chatbot Multilingual?

Yes, Railway chatbot can be trained in regional, national, and foreign languages to assit the visitors and passengers.

What is the Future of Railyway chatbot?

With time, Chatbots will learn about user preferences and get better in enabling real-time solutions to their problems. They can keep track of the users' travel patterns and suggest them with the relevant services.

Is this Chatbot Mobile Friendly?

Yes Railyway chatbot can be used on any device. It can adapt to the responsive design witthout harming the seamless conversation.

How Railway chatbot can improve ROI?

AI chatbots are fast, efficient, and precise. They can be used to answer the monotonous queries of the users and free up the human executives to handle the complex queries of the passengers. This will enhance the support operations at a very cost-effective price. Hence, the overall performance and ROI will also boost effectively.

Reinventing Customer Engagement Experience

Fully-engaged customer represents 23% more revenue than average. If you don’t have a conversational engagement strategy, you could be missing opportunities to interact with customers and building long-lasting relationship with them.

Makerobos Innovation Labs is the leading technology company in India focusing on engagement centric products enabling marketers, product owners & customer success managers to create a conversational engagement strategy that outshines any conventional method so that businesses can reap the benefits of fully engaged, loyal customers.

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Reason to cherish when a web visitor goes from bot to demo in less than 2 minutes thanks to Frontman AI by Makerobos.

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Marketing Automation & personalization have revolutionized marketing. But sometimes that's still not enough to build an experience that people associate with your brand. That's why it's awesome to see how Makerobos has helped us doing exactly what we need.

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Have not fully implemented it yet, but playing with Makerobos is the first time I've ever been so impressed with a product that I felt a desire to give up entrepreneurship to join someone else's team. Sexy doesn't even begin to describe it.

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Looking at how marketing spent its money so far, I can see that Frontman AI outperformed some of our more traditional efforts in terms of the opportunities it influenced. For one product line, Makerobos delivered 4x the opportunities of a huge industry event we attended and for another product line, it delivered 10x the opportunities of our PPC spend.

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Less than 30 days in, Frontman AI has captured 10x more leads than forms and helped Chirag labs team rapidly convert what could turn into well over 100x the $$ value of one months service

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