Deploy Customer Satisfaction Survey Chatbot on service provider website to collect instant feedback on recent purchase or customer support interaction to keep yourself checked and updated with the user experience. Apply advance logic, auto start survey, answer piping and qualifying questions to make survey informative and interactive at the same time. Dig deeper into the responses left by customers to find out what customers are missing in your service, what make them leave your services or how to improve your services in the future.
Customize the Frontman's look & feel to enable your customers to get things done fast, with intuitive applications and brand personification
No enterprise chatbot does its job alone. That’s why Makerobos works beautifully with these third-party tools — and many more.
It can be described as a virtual assistant that can collect instant feedback from the customers right after they make a purchase or use a service. After submission of the ratings, a chatbot can further ask questions to the buyers to understand what they liked and didn't liked about a service or product. With its conversational skills, a Customer Satisfaction Chatbot can bind the interest of the consumers and boost the feedback submission rate by up to 13X. Click here to check out the Complain Registration chatbot, and learn how it can assist buyers with registering their grievances.
By simplifying the process of feedback collection via a conversational interface, you can make it easier for your customers to rate their experience. With its communicational skills, a chatbot can boost the feedback submission rate. Including this, it can stay available for 24*7 to collect the response of the buyers and send it to the concerned department in real-time. This can enable quick action on unresolved user queries regarding a product or service.
It's effortless to build a Customer Satisfaction Chatbot for service providers website. Follow the steps mentioned below:
The prime features are listed below:
Click here to know about the features and pricing of the Customer Satisfaction Chatbot.
By addressing the queries of the customers in the real-time, a chatbot can elevate user experience and make it seamless for the end-users to rate the experience they had with a particular service or product. The conversational interaction between the customers and chatbot can trigger them to rate the service. In return, a chatbot can also provide customers with the required assistance. The quick action on the complaints eventually leads to better Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) rating.
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