E-commerce Chatbot(10)Uses Cases, Benefits & Templates

E-commerce chatbot is a computer program that can assist buyers to search, compare, and buy a product, or raise a query regarding a product with ease. This next-gen technology can be an influential enabler between an E-commerce platform and users.

AI chatbot can turn online commerce into conversational commerce. It allows you to create a Persistent menu on the front screen of the bot and list the important items, offers, etc to attract the users as they land on the website. In case of any queries, customers can raise a ticket directly via the bot, and the ticket will be assigned to a human agent in real-time.

Click here to know about the features and pricing of the E-commerce chatbot.

Yess, integrate and automate your work without any hassle.

Yes, you can train this chabot in multiple languages.

Exceptional marketing campaigns are the need of the E-commerce businesses. It can help in connecting with the right audience and establish a presence in the market. With conversational marketing, you can connect with the visitors as they will land on the website. The active assistance help prospects to inquire about a product and place their order. You can personalize the bot conversation as per user input to enhance the engagement with the customers. Moreover, apart from the in web marketing experience, you can also run PPC, Email, and SMS conversational marketing campaigns.

AI chatbots can free up human agents from handling return/refund/replacement issues of the customers. It can ask a few questions to the users, such as reason, images of the product, and feedback. The bot will then do the background check with the return and refund policy, and act according to the customer request.

Chatbots allow you to establish a first-hand connection with the landing website visitors. This marks the presence of active customer support, which further motivates the users to place their orders. Thus, with E-commerce bot, you can get up to 3X conversion rate than with traditional tools of customer engagement.

AI chatbots provide a myriad of benefits for the E-commerce sector. Like, AI bot can answer the repeated queries of the customers and help reduce the operation cost by 3X. On the other hand, being available for 24*7, a chatbot can enhance the outreach of an E-commerce business and double the operations. Apart from this, in terms of Analytics, a chatbot present you with in-depth user analytics, that can be used to design marketing campaigns for a varied customer base.

E-commerce chatbot can be used to provide active customer support, market products, and enhance sales effectively. Moreover, it can also collect important user metrics that can be used to empower the Research and Development department.

Building an E-commerce bot is super easy, you need to first sign up and create an account. Then log into the Dashboard and create an Instance. Click on the new Instance and visit the Style Builder to design the bot, Story Builder to build the conversational flow, and Instinct AI to train the chatbot with the repeated queries of the customers.

The future of conversational commerce relies on user personalization. AI chatbots can make it happen, they can save user preferences, analytics, and other metrics to personalize the user experience. With this advanced approach, AI chatbots can change the face of the online market around the world, and make it more sustainable for the future of shopping.

Conversational commerce is a powerful way to understand your customers while selling them a product. You can insert Gif, Images, and Videos in the conversational flow and make it more engaging. A video can help users understand the product in detail while they can also ask their queries to the chatbot and get an answer in real-time.

Yes, you can collect the feedback from the customers and can direct the conversation accordingly. In case if a user is not satisfied with the product or quality fo the product, then E-commerce chatbot can assign the issue to the human agent for quick assistance.

Personalization has become a driving factor in the growth of E-commerce businesses. You can personalize the shopping journey of the users from the beginning to the end. E-commerce chatbot can remember the preferences of the users, size, preferable delivery time, address, etc. It can display the products as per their input and preferences of the users.