Deploy Net Promotor Score Chatbot on company website to reach out to customers after a chat or support call. NPS is trusted management tool to measure the loyalty of the customers and get instant & trustworthy feedback from them. Unlike long format surveys, NPS carry only one question for the customer to choose a number from 0 to 10, followed by an option to leave a comment. Based on given response, company can separate promotors (9–10) from detractors (0–6) and passive customers (7–8). To calculate your NPS score you simply subtract the percent of detractors from the percent of promoters. You can later use cumulative NPS score and feedbacks to develop your product.
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Gathering NPS score from customers can help organizations in understanding how to enhance a product or service. However, it has been seen that with traditional means of NPS collection like forms, most of the times, customers skip them and proceed forward without submitting any response. This can be changed with conversational tools of feedback collection like AI chatbots, that can converse with customers and convince them to provide their ratings after using a product or service. Moreover, as per the ratings of respondents, a chatbot can further converse with them and get in-depth feedback from Promoters, Detractors, and Passive customers. Hence, providing organizations with better NPS submission rate and customer feedback.
Click here to check pricing of Net Promoter Score (NPS) Chatbot.
You can deploy NPS chatbot on your website in just few steps as mentioned below:
After providing your customers with chat or call-based support, you can share the URL(Conversational Ads) with them. When your customers click on the URL, NPS chatbot will start the related conversation to collect their feedback. Based on the response of users, a chatbot can redirect the conversation. This can help in getting in-depth idea about the reaction of the Promoters, Detractors, and Passive Customers.
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