Net Promotor Score Chatbot

Deploy Net Promotor Score Chatbot on company website to reach out to customers after a chat or support call. NPS is trusted management tool to measure the loyalty of the customers and get instant & trustworthy feedback from them. Unlike long format surveys, NPS carry only one question for the customer to choose a number from 0 to 10, followed by an option to leave a comment. Based on given response, company can separate promotors (9–10) from detractors (0–6) and passive customers (7–8). To calculate your NPS score you simply subtract the percent of detractors from the percent of promoters. You can later use cumulative NPS score and feedbacks to develop your product.

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Achieve 55% - 200% more customer interaction on your website

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Automate upto 100% recurrent task like order processing, receiving feedback & answering FAQs

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Why Frontman AI?

Third Party Integrations

Securely integrate work apps with Frontman and enable seamless services to the end-users.

User Verification via OTP

Get real-time genuine leads, validate user credentials via OTP sent to Email/number.

Targeted Teaser Messaging

Grab the visitors' attention with pre-welcome messages as they land on your website.

Book Meeting on Google Cal

Schedule a meeting and share the joining details on users' Google Calendar as a souvenir.

Fetch Geolocation in One Click

Ask users' geolocation in just one click, and enable hassle-free delivery of services.

Conversational Landing Page

Spin conversational landing pages, get out of box higher conversion rate and boost the yield of PPC campaigns.

Behavioural Targeting

Start a specific conversation with the users based on their choices and interaction pattern.

Conversion Optimization

A/B test the conversation on the varied group of visitors and optimize the flow based on user input.

Audience Manager (Mini CRM)

Get hands-on real-time user information and decode the visitors' interaction pattern.

Advance Reporting & User Tracking

Get the insights of users preferences and understand the trends of the market.

Context Aware Conversations

Make sense with Instinct AI, interpret the user input, save context and reply accordingly.

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Plug-Play-Park Chatbot Anywhere

Customize the Frontman's look & feel Story builder is your creative hub for building interestingThe analytics dashboard in the Frontman gives the power to get valuable insightsAudience manager is the information collection centre holding vital informationThe publish section let you install the Frontman
AI Enabled Chatbot Platform
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  • Instinct AI
  • Analytics
  • Audience manager
  • Publish

Style

Customize the Frontman's look & feel to enable your customers to get things done fast, with intuitive applications and brand personification

Frequently Asked Questions

✔ How NPS chatbot differs from form-based NPS tools?

Gathering NPS score from customers can help organizations in understanding how to enhance a product or service. However, it has been seen that with traditional means of NPS collection like forms, most of the times, customers skip them and proceed forward without submitting any response. This can be changed with conversational tools of feedback collection like AI chatbots, that can converse with customers and convince them to provide their ratings after using a product or service. Moreover, as per the ratings of respondents, a chatbot can further converse with them and get in-depth feedback from Promoters, Detractors, and Passive customers. Hence, providing organizations with better NPS submission rate and customer feedback.

✔ What is the Pricing of the Net Promoter Score (NPS) Chatbot?

Click here to check pricing of Net Promoter Score (NPS) Chatbot.

✔ How to Publish Net Promoter Score Chatbot on Website?

You can deploy NPS chatbot on your website in just few steps as mentioned below:

  • Log in to the Dashboard.
  • Visit Publish section and link your website.
  • Scroll down and copy the generated code.
  • Now, paste the code into the HTML(head) of your website.
  • Save changes. Your NPS chatbot is now live.

✔ What are the Features of Net Promoter Score (NPS) Chatbot?

  • Collect Ratings: Employ Rating card within the conversational flow and collect NPS score from customers in a new interactive way.
  • Build Dynamic Conversations: Design multi-turn conversations based on the response of customers.
  • Email/SMS notifications: Send user ratings to the customer support team in real-time and amplify the process of NPS evaluation.
  • Embed Chatbot: Place NPS chatbot at the desired section on a web page and collect the response of customers when they scroll down to the same.
  • Click to Conversation: Integrate NPS chatbot with website buttons and text on a webpage. When a customer clicks on the same, the chatbot will pop up and ask the customers to rate their experience.

✔ How to Build Net Promoter Score (NPS) Chatbot?

  • Log in to the Dashboard.
  • Create an Instance then open it.
  • Visit the Story Builder section to create relevant conversational flow for NPS chatbot.
  • Visit the Style Builder section to customize the appearance of NPS chatbot.
  • Go to Instinct AI section to train NPS chatbot with the repeated queries of customers.

✔ How to Collect Feedback from Customers after Chat or Call Support?

After providing your customers with chat or call-based support, you can share the URL(Conversational Ads) with them. When your customers click on the URL, NPS chatbot will start the related conversation to collect their feedback. Based on the response of users, a chatbot can redirect the conversation. This can help in getting in-depth idea about the reaction of the Promoters, Detractors, and Passive Customers.

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