Fix Your Enterprise Chatbot Failures : Tips And Tricks

Fix Your Enterprise Chatbot Failures : Tips And Tricks

Is your business chatbot failing to catch up with the expectations of your marketing and sales team?

The evolution of A.I. Chatbots through Natural Language Programming has turned up the Conversational Commerce into a demolishing trump card.

Their diligence to serve multiple customers 24/7, answering repetitive F.A.Q.s, funneling prospects to specific products, building the email list on autopilot, and providing customer service around the clock has turned the chatbots into an effective game-changer.

According to outgrow : 80% of businesses are expected to have some sort of chatbot automation, but the limitation of bots to understand the human context can often emerge as the limitation of natural language programming.

If the bots are trained efficiently with curated information, they can skyrocket your sales!

Making an efficiently automated bot requires something which money can’t buy and here comes the following points, which are enclosed by the shotgun approach that our bot experts use here, at the Makerobos to make chatbots that are doing wonders in the Conversational Commerce Industry.

By using the following points, you can avoid the mistakes which make our chatbots end up into chaos.

1. Lack of objective

The fact that determines the popularity of a brand is how much does it care about the people.

54% of people are more likely to shop with businesses that they can message.

The conversation of bots must be designed because a majority of users expect the bots to keep talking with them.

The chatbots must be empathetic with their customers because providing empathy in customer service means that you make your customer feel heard by acknowledging their feelings.

For example, “Glad to help, please don’t hesitate to knock if you have further query.” is a great way to end a conversation. Some chatbots overdo it by saying, “Glad to help, which package you would like to buy?

If your bot doesn’t know how to complete a conversation, then you’re burning bridges between the brand, and it’s customers.

2. Dull personality of a chatbot

Nowadays Every other website is using Coversation Commerce in the form of a “Chatbot”, that welcomes you as soon as the page loads on your screen. And yet, some of these are extremely annoying, irritating, or downright useless.

There are several factors that should be taken care of while designing a bot with a human-centric approach with the help of Natural language Processing. These include:

a. Define right persona of your bot

The real human interactions tend to keep us engaged not only with the hobbies, job, or passion of an individual but also by its behavior. So, let’s take a look to determine why does it matter.

Persona is an imaginary model used for the design and development process of an automated chatbot.

In marketing and user-centered design, personas are fictional characters created to represent the different user types within a targeted demographic attitude or behavior.

When it comes about determining the persona of a chatbot, it should be able to segment the customer based on their hobbies, interests, age, gender, and other aspects as well.

The persona of Chatbot must possess the Unique Selling Points (U.S.P) of your brand. Just see how successful you would be by selling T-shirts to boys through a bot that sounds like their girlfriend.

b. Define personality of your chatbot

According to a recent survey, Customers prefer the brand which keeps itself connected with them.

Personality is the unique combination of natural, emotional, and behavioral factors which are illustrated by the way an individual reacts in different contexts.

Adding up a personality to the Chatbot will appear to its customers like a brand that speaks which mentions that it must sound like a person, not like a machine reciting the menu. However, bots are the voice of your brand; hence they should seem to every user like a person.

When it comes to the personality of a chatbot - various frameworks have been designed to derive out their personality and among all of them “ THE FIVE FACTOR MODEL” (FFM) is used on a universal scale.

The FIVE FACTOR MODEL or (FFM) is based on five aspects of personality, which includes “ Openness, Conscientiousness, Agreeableness, Extraversion, Neuroticism.”


When designing a bot, it must be clear that how you want your bot to score in each aspect of the (FFM) because it will determine their behavior in different situations.

The proper application of FIVE FACTOR MODEL will allow your bot to make the conversation sound real concerning the context.

c. Show up your bot with an intresting avatar

Avatar is the next phase of bot designing, which represents its personality and persona traits in the form of a real-life person, concept, or artificial entity.

Designing of avatar revolves around the fact that how are you working to give it a personality.

The design of your avatar must involve demographics and persona of the target users because their likes and dislikes will decide the influence rate of your bot.

For example, if your target audience Belongs to the U.S then giving your Chatbot an avatar of some Indian Cricketer would burn the bridges between your brand, and the target audience.

People will be passionate about your avatar, hire multiple designers, and leave no stone unturned because to meet up the demographics, more concepts and ideas should roll into the plan.

Give a name to the avatar to influence the audience positively because it’ll develop a personal relationship between your audience and the Chatbot.

Your avatar will reveal the beauty of your product, and if people love your avatar, then they’ll love your product too.

3. No user feedback mechanism

Feedback is an excellent opportunity to improve your bots because a chatbot failure dictates that a user isn’t satisfied with the answer they’ve received.

The only way to make user feedback worthful is by analyzing it efficiently in a sequenced manner.

Use feedback with appropriate charts and diagrams to interpret the feedback in a better way.

4. Lack of budgeting

In the maximum number of scenarios, the client expectations with bots are always higher than their budgets.

Apart from designing and development, other factors are also involved in the process of making a bot which includes training process, testing procedures, platform integration, and so on.

So before planning to deploy bots into your business, think about the following questions.

a) Does your business require 24/7 customer support?

b) Does Chatbot in the given Budget have the ability to serve your customers properly?

c) What are your expectations from the chatbots?

Before spending money over such assets, it is essential to know which way the wind is flowing.

5. Lack of proper testing

Use customer surveys to test all of your chatbot designs; the testing must be done before the launch date of the Chatbot with a limited set of customers.

Testing must be done in an efficient code of conduct to ensure that while using the bot, either with text or voice interface, they’ll have to cover all kinds of unexpected inputs decently.

Every cloud has a silver lining, Don’t quit the chatbots 

In this time of COVID-19 Crisis, many of the brands have started realizing the importance of Chatbots.The Second and Third generation chatbots have leveraged a lot by using these tactics, Feel free to use them and let us know if you want to build an enterprise chatbot for ever growing brand, contact us at contact@makerobos.com or schedule demo right away!!


  • Copied

Best Chatbot Templates By Industry

insurance-chatbot

Insurance Chatbot

Deploy Makerobos insurance chatbot to autonomously handle insurance-related concerns of your customers. Use cha ...

finance-chatbot

Finance Chatbot

Finance chatbot will serve as financial advisor guiding anything from investing money in properties to buying a ...

banking-chatbot

Banking Chatbot

Banking institutions can easily train Makerobos chatbot with millions of questions frequently asked by customer ...

education-chatbot

Education Chatbot

Makerobos education chatbot can be designed to help students, college/university groups, and teachers to commun ...

coaching-chatbot

Coaching Chatbot

In coaching business, time, funds, and resources are typically limited. The pros of having a chatbot available ...

manufacturing-chatbot

Manufacturing Chatbot

The manufacturing industry heavily relies on supply chain management and to glean all such vital information li ...

railway-train-chatbot

Railway Train Chatbot

While traveling on wheels, passengers often need information on schedules, fares, platform allocations, etc. Ma ...

airline-chatbot

Airline Chatbot

While being frequent flier, passengers often need information on schedules, fares, boarding pass, arrival and d ...

tax-chatbot

Tax Chatbot

Incorporating tax chatbot by tax management agencies can be real game changer allowing their clients to track e ...

automobile-chatbot

Automobile Chatbot

The car dealer chatbot can help automotive industry in multiple ways for instance let the chatbot be the offici ...

hospitality-chatbot

Hospitality Chatbot

Makerobos hospitality chatbot can be real game changer for businesses operating in hospitality sector by transf ...

event-management-chatbot

Event Management Chatbot

One of the nice feature of chatbot is its ability to aid in event management. It can designed to show booking d ...

consultancy-chatbot

Consultancy Chatbot

Are you into consulting business? Makerobos consultancy chatbot can free-up yourself from monotonous & mundane ...

legal-chatbot

Legal Chatbot

Makerobos legal chatbots deployed on law firm websites can help automate certain time consuming processes like ...

hr-chatbot

HR Chatbot

AI-powered Makerobos HR chatbot can offer instant response to work related queries thereby harmonizing HR — emp ...

recruitment-chatbot

Recruitment Chatbot

Change the way your business interacts with talent. Deploy Makerobos recruitment chatbot to keep candidates eng ...

restaurant-chatbot

Restaurant Chatbot

Customer retention and loyalty are two important core values for any service based industry and so it’s paramou ...

information-technology-chatbot

Information Technology Chatbot

An IT help desk in most organisations is considered as customer-facing portal for the entire IT department. Any ...

e-commerce-chatbot

E-commerce Chatbot

Create Makerobos chatbot for your e-commerce store to solve queries of your customers, buy your products straig ...

retail-chatbot

Retail Chatbot

Messaging chatbots are great for the retail industry unlike humans who are time-bound. Chatbots can offer inces ...

digital-marketing-chatbot

Digital Marketing Chatbot

Chatbots are most efficient in gathering information, qualifying leads and setting your sales team up for meeti ...

survey-chatbot

Survey Chatbot

Conventionally businesses have always relied on survey forms and call centers to collect customer feedback. Mak ...

healthcare-chatbot

Healthcare Chatbot

Makerobos healthcare chatbot can help both healthcare providers and patients. The bot can quickly and easily co ...

customer-care-chatbot

Customer Care Chatbot

Deploy Makerobos customer care chatbot to easily infer customer questions, provide answers, push help articles ...

news-chatbot

News Chatbot

Millions of news readers everyday use some sort of communication channel to see what’s happening in the world a ...

b2b-chatbot

B2B Chatbot

B2B marketing chatbot is the next big thing allowing businesses to qualify leads, gather information on custome ...

real-estate-chatbot

Real Estate Chatbot

Imagine availability of 24/7 real estate virtual agent greeting website visitors to provide property details, i ...

travel-chatbot

Travel Chatbot

Chatbots and travel makes a perfect partnership! In fact chatbots are real game changers for this industry. Mak ...

Talk to Bot Expert Right-arrow

We would love you to answer your questions about product capabilities, solution benefits, platform features, pricing or anything else.

Contact us to know how Makerobos products and solutions can provide an enriched experience to your employees, customers, and agents. Our next-gen intelligent virtual assistant technology has helped hundreds of enterprise customers across the globe to satisfy the growing demand for self-service, reduce operational costs, and increase revenue. You can be next!

I consent to receive relevant email communication from Makerobos in accordance with the Privacy Policy and understand I can opt-out at any time