At present, AI chatbots have become the face of revolution for every industry and institution. Lawyers and law firms are also advancing themselves by using these AI technologies. From a complete AI-based chatbot lawyer to a basic virtual assistant legal chatbot, the society of lawyer-ship is progressing to a very distant and developing era. With the immersing popularization and success of Chatbots and AI-based other technologies offering a better way of managing and working, the future of the legal industry is going to be all about Chatbots and AI.
How Can Chatbots Help Lawyers and Law-Firms On Very Ground Level?
Undoubtedly, chatbots pose immense benefits for IT firms and MNCs. But the question arises how Chatbot for Lawyers can be helpful?.
Well, the answer is simple. You should start searching for faults and problems that a lawyer or law firm has to suffer the most. You will find most of them are either not able to connect with clients as thoroughly as required or not able to assist clients on time. Eventually, it results in a lack of trust between law firms and their clients.
How Can Legal Chatbots Cope With These Problems?
A Legal Chatbot is a powerful tool that isn’t limited just to perform any repetitive task. It can do much more than this like, it can help lawyers to connect with their clients at any hour of the day. A chatbot can greet the website visitors with a positive and trust-building attitude. This behavior doesn’t just improve the trust factor but also reduces the workload of lawyers.
Law is one of the many departments where good and quick assistance is a must. Legal Chatbots, with their assisting abilities, can help law firms to deliver all-time available support. Clients can directly engage with the chatbot on their respective websites and can inquire about: specialties of the firm, success stories, history of the law firm, etc.
Maybe human assistants can do these tasks. But what matters most in this field of work while assisting is how you represent or how is your body language or tone of your voice or even selection of word matters. In spite of the highest qualification, humans get stressed whether because of workload or because of harsh attitude from clients. This may drive negative emotions and a lack of attention at work. But Legal Chatbots aren’t bounded with these emotional and mental limitations.
What more can chatbots offer:
Those were the only basic offerings that can be commonly used by lawyers. And if you have come this far, then you must be seeking more use out of these chatbots, which are:
- E-Library: Lawyers usually have a huge place in their office or workplace filled with hundreds of books. Legal Chatbots can be replaced with them; they offer a cloud storage system, which can be used to upload the books.
- 24*7 Availability: Have you ever heard of a firm that can help you 24*7?. The answer is no. But with the chatbot on your website, you can provide legal services to visitors 24*7.
- Scheduling Appointments and Meetings: Users can even schedule or book an appointment with lawyers directly from the chatbot within minutes. The chatbot can be instructed to mark the appointment in the Google Calendar directly.
- Virtual Assistance For Lawyers: Followed by assisting clients, the abilities of these AI-based legal chatbots continue with helping lawyers. You can use them to schedule meetings with your clients, updating case details in your E-diary, and for many more other necessary uses like these.
Does This Mean Chatbots Provide No Error Results?
Chatbots have to be trained by you and they work accordingly with how they are trained for different situations, and queries. So, if you question that, do they can give errors in the context of situations they are trained for? The answer is “Absolutely not”. But still, bots are limited to the training and instructions. However, in the case of complex queries, a bot can redirect the conversation to a human counterpart. While in the background, it can monitor the dialogue between human agents and users and can learn from it. So, when in future the same case arises, the chatbot will solve it without any human assistance.
Competing With “Lower Costing Of Services” from Competitors
Who says that there is no term like “competition” in legal services?
Alike other fields and industries, lawyers also have to face competition in their field. But apart from skills and expertise, costing of services is the primary reason for losing in the competition. Legal Chatbots are cheap in pricing and provides way more help than their price. A chatbot can be a powerful tool to incredibly decrease the cost of offering legal services to users. So, adding a chatbot on your website can’t affect your budget in any negative way.
Legal Chatbots for Government
In the last few decades, the list of the unfinished case has been raised from lakhs to crores. When analyzed correctly, it can be figured out that managing too many numbers of files and executing paperwork takes an immensely high amount of time, worthlessly.
Legal Chatbots can perform those work in no time. They can help management to convert paper files data into e-cloud data, which can remain protected with high encryption and can only be accessed by allowed person or authority.
Revolution begins from a single voice, and the expansion of chatbots in the legal department can be that voice. This process of simplification of work using these advance chatbots in this field can help many people to get help and justice easier than ever. And with the right implementation of legal chatbot in government’s law management, it can help the legal system to operate more swiftly and reliably.
Chatbots for Individual Lawyers
Getting your reach to the client is itself a tough task when you are new and work as an individual. Although being on the internet can make a difference. But it still won’t be enough, as with traditional tools of engagement, the conversion rate remains below average.
Chatbots can be the perfect partner for you to overcome this problem. Even for an individual, the cost of having chatbots won’t be an issue for the budget. On the other hand, the after implementation results of chatbots are higher than expected.
Counting Psychological Benefits and Advantages
Law and legal practices are the fields where tactics of bluffing and cleverness are required to extract the truth out of witnesses. At present, Chatbots and AI have the limitation of not being able to reach that level of perfection. Although it still could be achieved in the future with continuous training and up-gradation.
The use of Chatbots in this field gives complete ease from countless laborious and rote tasks and allows lawyers to focus on mental efforts that require human intelligence.
What Legal Experts from International Society Believes?
Maralyn Campanella, Head Librarian, DEMLP Law has accepted that after implementation of AI-Based Legal Chatbot in her firm, they have been able to save 75%-80% time with it.
Legal experts have predicted that in the upcoming year, AI chatbots can transform the functioning of law firms and lawyers. They can suggest legal advice to users in case of fraud, immigration, human rights, etc.