24+ Valuable Chatbot Statistics That You Should Know in 2020

24+ Valuable Chatbot Statistics That You Should Know in 2020

In the last few years, there has been a subsequent increase in the Use of Chatbots. Here we have analyzed a few important stats about Chatbots that you should know in 2020.

General Statistics For Chatbots

1. 64% of website visitors believe that 24*7 availability is the most powerful feature of a chatbot.

Enterprises know how much it means to have the power of being always available to their end-user. Meanwhile, they are familiar with the fact that humans can’t provide 24*7 availability with a manageable budget and uniform efficiency. But after the introduction of chatbots, many companies and institutions applied it to their website. Results were very obvious as chatbots were found to be a great success in allowing them to provide 24*7 availability.

2. 65% of user accepts that they feel more supportive in getting an instant response on their problems and queries.

Searching for answers and not knowing where to search for it is the biggest issue that users face while visiting a website. Implementation of Chatbots can answer that problem very swiftly by decreasing response time for the user on their queries or problems.

3. 62% of user prefers texting over calling for customer support.

The increase of messaging and texting in social media for conversation in the last few years has made users more fond of texting than calling for communication. As a result, they have started preferring texting at other platforms also.

4. 95% of users are using or have used chatbots in 2019.

The increase in these numbers has not stopped yet, as it can hopefully rise to an even higher percentage in upcoming years.

5. 72% of user accepts to use Chatbots for their work, only 5% of user disagrees on using chatbots at all.

The Acceptancy of using chatbots has been gaining high numbers with its increasing influence. In the next few years, over 90% of user acceptance would be achieved by chatbots.

Chatbot Statistics for Companies

6. 74% of the company that uses chatbot has under 50 employees.

Chatbots are cheap to afford and provide better results than human employees. It has ultimately decreased the need for human employees for monotonous tasks in the companies.

7. Most of the leading companies predict that by the end of 2020, 88% of human interface would be substituted with Chatbots.

Advancement of Chatbots is becoming faster than ever and when analyzed thoroughly the predictions are being accurate as time goes.

8. 61% of user finds chatbot more reliable for communicating with a company.

When a user gets to interact with a chatbot on a website, it makes the user feel like interacting with a company representative. This sense of trust creates more reliability with the use of chatbots.

9. Many businesses have estimated at least a 45% reduction in customer support services costs.

Financial management in companies is also getting a lot of help from chatbots. Ultimately, it has been very affecting the growth of the company by eliminating unnecessary expenses.

Chatbot Statistics for E-Commerce and E-Marketing

10. In e-commerce, more than 42% of users prefer Chatbot for availing customer's support.

For many reasons, chatbots have become an easy tool to gain the trust of a customer in the e-commerce industry more easily than any other AI tools.

11. 86% of website visitors primarily look for a chatbot to make a conversation.

Searching the “Contact Us” or “FAQ” page to get inquiries answered has become an old fashioned way. Chatbots are getting high preference than them, as they assist better and faster.

12. 67% of chatbot users have used a chatbot for buying online products in 2019.

Filteration ability of chatbots has resulted in saving time for users to search for their required product.

13. 89% of marketers use a chatbot for email/SMS marketing and promotions.

Chatbots can analyst data from users and can predict product that customers most probably buy. Marketers use chatbots to promote products or services using a chatbot and its data, and it is been highly effective in increasing sales.

Chatbot Statistics for Banking and Finance

14. Recent bank surveys say that by 2021 they will automate 92% of their interaction with customers using chatbots.

Reports from the implementation of chatbots on many banking websites in the last few years have analyzed that there is a lot of scopes of chatbots in the banking industry.
Within a few months, many private and govt. banks will implement chatbots in their banking system to an even higher extent.

15. By the end of 2020, 88% of customers will manage their association with the bank via chatbots.

A chatbot is a kind tool that has a highly advanced security system. And with its increasingly positive impact in this industry, customers are starting to trust more on these bots. It will show its result by the end of this year with the high increase in association of customers with banking through chatbots.

16. 80% of insurance customers are satisfied with the chatbot voice experience.

The insurance industry is much more complex than any other finance industry. Chatbots have been gaining success at their too.
It is expected that in the coming years, with the help of chatbots insurance industry will be more simplified and easy for customers.

Chatbot Statistics for Education

17. Chatbots have shown a 45% decrease in operational costs in the education industry.

Chatbots have shown a cost decrease in the education industry by eliminating paperwork from management.

18. Provides better teaching ability to teachers which has shown an increase in student grades.

Many abilities of chatbots like providing virtual assistance to teachers are helping them to give better productivity. This impact of better performance of teachers with chatbots has shown an increase in the grades of students also.

19. The education industry stands on 3rd position in contributing chatbot engagement with 18% of the total contribution.

Apart from the business and industrial sector, the education industry holds the highest engagement in the contribution.

Chatbot Statistics for Healthcare

20. The success rate of chatbots is predicted to rise from 12% to 75% in the next two years.

Healthcare is one of the most important areas for basic human needs. Chatbots are playing a very crucial role in helping the health care industry to provide better services. It provided chatbots a lot of scope to upheld their services.

21. Healthcare can save almost 4 billion dollars by 2022 with the help of chatbots.

These chatbots are being used to diagnose basic diseases with the data provided to them.
Many hospitals and clinics are saving money and resources with the help of chatbots, and with this uniform growth, savings will reach billions in the next few years.

22. 71% of physicians believe that with the right use of chatbots many sudden deaths can be avoided.

Due to the lack of information and in-connectivity with medical authorities, sudden death occurs. Chatbots can prevent them from being happening by providing instant connectivity with medical authority in times of emergency. Chatbots can also help in providing basic medical escort when the situation lacks human availability.

Chatbot Statistics For Automobiles

23. The automobile sector is predicted to grow by 48% in the next two years with Chatbots.

Autonomous driving was used to be a dream a decade ago. But at present, the automotive industry is just a few steps away to earn perfection there. Chatbot technology is being upgraded day by day to become smart enough for autonomous driving.

24. 45% of Automotive users claimed that they had a better experience in selecting brands and vehicles with a chatbot.

Using a chatbot, customers find it easy to sort out the vehicle that they need from the catalog. A chatbot is also helpful in comparing vehicles and book an appointment for a test drive directly from it.

25. There have been 3 times more lead to engagement conversion calculated.

A chatbot can keep the user engaged, which has resulted in 3 times more engagement in the automotive industry.
But according to analysis, there is a great chance to gain even more engagement conversion in upcoming years with the advancement of chatbot technology.

Step Towards Conversational AI

The implementation of chatbot requires a lot of attention, experience, and knowledge. However, while training the bot with the same, you should be well equipped with product knowledge and audience behavior. It will help you to compose dynamic conversational flow for a wider audience. You can contact us at Makerobos.com for a consultation on how to build a chatbot to help you boost engagement for your business.

Chat with Frontman to book an appointment today, Click here 

  • Copied

Best Chatbot Templates By Industry


Insurance Chatbot

Deploy Makerobos insurance chatbot to autonomously handle insurance-related concerns of your customers. Use cha ...


Finance Chatbot

Finance chatbot will serve as financial advisor guiding anything from investing money in properties to buying a ...


Banking Chatbot

Banking institutions can easily train Makerobos chatbot with millions of questions frequently asked by customer ...


Education Chatbot

Makerobos education chatbot can be designed to help students, college/university groups, and teachers to commun ...


Coaching Chatbot

In coaching business, time, funds, and resources are typically limited. The pros of having a chatbot available ...


Manufacturing Chatbot

The manufacturing industry heavily relies on supply chain management and to glean all such vital information li ...


Railway Train Chatbot

While traveling on wheels, passengers often need information on schedules, fares, platform allocations, etc. Ma ...


Airline Chatbot

While being frequent flier, passengers often need information on schedules, fares, boarding pass, arrival and d ...


Tax Chatbot

Incorporating tax chatbot by tax management agencies can be real game changer allowing their clients to track e ...


Automobile Chatbot

The car dealer chatbot can help automotive industry in multiple ways for instance let the chatbot be the offici ...


Hospitality Chatbot

Makerobos hospitality chatbot can be real game changer for businesses operating in hospitality sector by transf ...


Event Management Chatbot

One of the nice feature of chatbot is its ability to aid in event management. It can designed to show booking d ...


Consultancy Chatbot

Are you into consulting business? Makerobos consultancy chatbot can free-up yourself from monotonous & mundane ...


Legal Chatbot

Makerobos legal chatbots deployed on law firm websites can help automate certain time consuming processes like ...


HR Chatbot

AI-powered Makerobos HR chatbot can offer instant response to work related queries thereby harmonizing HR — emp ...


Recruitment Chatbot

Change the way your business interacts with talent. Deploy Makerobos recruitment chatbot to keep candidates eng ...


Restaurant Chatbot

Customer retention and loyalty are two important core values for any service based industry and so it’s paramou ...


Information Technology Chatbot

An IT help desk in most organisations is considered as customer-facing portal for the entire IT department. Any ...


E-commerce Chatbot

Create Makerobos chatbot for your e-commerce store to solve queries of your customers, buy your products straig ...


Retail Chatbot

Messaging chatbots are great for the retail industry unlike humans who are time-bound. Chatbots can offer inces ...


Digital Marketing Chatbot

Chatbots are most efficient in gathering information, qualifying leads and setting your sales team up for meeti ...


Survey Chatbot

Conventionally businesses have always relied on survey forms and call centers to collect customer feedback. Mak ...


Healthcare Chatbot

Makerobos healthcare chatbot can help both healthcare providers and patients. The bot can quickly and easily co ...


Customer Care Chatbot

Deploy Makerobos customer care chatbot to easily infer customer questions, provide answers, push help articles ...


News Chatbot

Millions of news readers everyday use some sort of communication channel to see what’s happening in the world a ...


B2B Chatbot

B2B marketing chatbot is the next big thing allowing businesses to qualify leads, gather information on custome ...


Real Estate Chatbot

Imagine availability of 24/7 real estate virtual agent greeting website visitors to provide property details, i ...


Travel Chatbot

Chatbots and travel makes a perfect partnership! In fact chatbots are real game changers for this industry. Mak ...

Talk to Bot Expert Right-arrow

We would love you to answer your questions about product capabilities, solution benefits, platform features, pricing or anything else.

Contact us to know how Makerobos products and solutions can provide an enriched experience to your employees, customers, and agents. Our next-gen intelligent virtual assistant technology has helped hundreds of enterprise customers across the globe to satisfy the growing demand for self-service, reduce operational costs, and increase revenue. You can be next!

I consent to receive relevant email communication from Makerobos in accordance with the Privacy Policy and understand I can opt-out at any time