Conversational AI Terminology

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Business Chatbot
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Glossary  /  Business Chatbot

Business Chatbot - Definition & use cases

It is a computer program built specifically to overtake and perform monotonous business operations by automating them with the pre-defined set of actions. The most common use cases of business chatbots are lead generation, customer support, ticket generation and routing, sales automation, etc. Including this, chatbots can also aggregate user data and insights about your customers. At present, rule-based bots are the most common business chatbots available in the market. In general, they come with an interactive dashboard, to customise the appearance of chatbot, build conversational flow, access conversation and user details.

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