Conversational AI Terminology

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Customer Experience
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Glossary  /  Customer Experience

Customer Experience - Definition & use cases

Generally, CX or Customer Experience is defined as the experience your customers gain after the use of a product, services, or application. This highlights that CX is a broad field, so to further decode the experience of your customers, you can collect user feedback in terms of CSAT, NPS, CES, and TTR scores. Also, there are a few factors that degrade the customer experience and should be kept aside, such as long waiting time, unanswered and unattended customer queries.

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