Conversational AI Terminology

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Rule-based Chatbot

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Glossary  /  Rule-based Chatbot

Rule-based Chatbot - Definition & use cases

Rule-based chatbots are also known as decision-tree chatbots. They make use of defined set of rules to process information and display results. These chatbots come with pre-planning, means in order to built a conversational flow for rule-based chatbots, you should have understanding of: What your customers might ask?, and how your chatbot should respond. For the same reason, rule-based chatbots fail to answer the questions that are out of the scope of defined rules. However, rule-based chatbots are best suited for businesses who want to automate the rote and tedious process. Since these chatbots are generally easy to train, integrate, and are less expensive, they offer great ROI and customer satisfaction altogether.

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