Conversational AI Terminology

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User Experience

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Glossary  /  User Experience

User Experience - Definition & use cases

User Experience focuses on the ease of using an application, product, website, etc. Good UX explains that people like the way they experienced something while bad UX states that people didn't find it easier to access something. A chatbot user experience can be explained as to how efficiently it can educate buyers about a product or solve their query, without letting the users put additional efforts.

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