Conceptualizing the idea of a new product entails tons of thoughts upfront. It gets more perilous when you are designing and building a product for businesses that needs to be perfect for day to day business needs. Today, every enterprise is in the race to get hands-on some sort of business intelligence. However, building a chatbot is quite a challenging and time-consuming task. But, for the same reason, it’s exciting for us.
We aspired to develop a chatbot platform that can offer out of the box user experience while pursuing business-specific tasks. Conclusively, it can be said that “We developed Frontman for businesses but designed it for their users”
There are some other challenges that we faced like, how different businesses can customize and train the same bot as per their domain? And, to make it easy going for enterprises, we built a chatbot that even a kid can train and talk with. The result is Frontman - LEGO-based chatbot builder platform. This platform allows you to train the bot with repeated user queries and build a customized conversational flow.
Things You Should Know Before Building and Designing the Chatbot:
Frontman’s core is powered by deep-tech conversational AI. But, we believe, it's chat flow builder is the most central determinant in deciding the user engagement. Besides, we developed a chat widget that acts as a perfect business companion - "Fast, Intelligent, and User-friendly" at the same time.
Here are 7 material lessons that we have learned while developing the artificial intelligence-driven business chatbot. These will help you understand: “What makes a bot perfect for handling day to day business operations”
Chatbot Interface matters: design user-friendly chat widget
A clean and fast UI can make it effortless for businesses to get hands-on the next-gen tech, and get used to it for day to day tasks. Frontman enables businesses with a new and powerful chat UI that can be tailored as per the domain of the operations. There are a plethora of features that can be altered to harmonize the interaction with the users. To make it happen, we had some points in mind while conceptualizing the idea of Frontman like the bot should be:
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Switch modes for better accessibility and broader coverage
A chatbot is a computer program designed to communicate with the users, answer their queries, and collect the user information. These are the basic expectations from a bot, to ensure it’s accessible to every user bot can be placed smartly in three different modes
- Standard mode: There are two ways you can decide to alert the bot when a visitor lands on the website. You can select automatic wakeup and manual wakeup time for Frontman. The bot will pop up from the right/left side of the screen and begin the conversation as trained.
- Embed mode: You can integrate Frontman at a particular section of the web page. The bot will begin the conversation as a user will scroll to the embed section. You can make use of this feature, and initiate powerful conversations with the prospects at the right time. Like, when a user is grasping information about a particular product. Then it’s unlikely that you’ll like the bot to pop-up from the side of the screen and diminish the user experience. Instead, by embedding the bot at the side of the product, you can start the conversation with the user.
- Pre-welcome mode: Catch the attention of the visitors with a unique and special message. When a user clicks on the button, then the bot will pop up and begin the conversation with the users. This mode is highly recommendable while running discounts and offers. By displaying a catchy offer, you can leverage more customers and engage with a broader audience.
LEGO Board: The easiest way to build bot conversations
AI Chatbots are conversational. They can talk to the end-users for hours without getting annoyed and bored. But, making such bots is a difficult task. Because it requires thorough training of the bot with repeated queries of the users.
We have made it easier for organizations to build a chatbot from scratch and train it as per the requirements. With the help of LEGO inspired chatbot builder platform, anyone can make drag and drop the display and utility cards in a specific order and build the conversations.
You can apply logic and create multi-turn conversations for a more comprehensive set of audiences. This can help in leveraging the interest of the users while building a simple yet engaging bot conversation.
Better conversational flow can enable better user experience
We have built hundreds of chatbots for businesses ranging from different domains like Insurance, Automotive, Finance, and Healthcare. While creating these bots, we made sure to delight the users with engaging bot conversations. Thereby, by smartly planning and organizing the conversational flow, we ensured that the user remains sticky from start to beginning.
On the other side, a well planned conversational flow can help businesses boost conversion rate and achieve revenue goals in a much easier and faster way.
Personalized conversations are the cornerstone of AI chatbots
Personalization is the most exciting term in the business domain. It can help you enable a seamless connection with the users while conversing about a product or service.
AI chatbots can remember important user information, such as First name, Last name, First seen, Last seen, Total time spend, Product choice, City, Region, Feedback, etc. By recalling and making use of all this information, a bot can personalize the conversation and keep users engaged.
This power of Frontman differentiates it from other traditional tools of customer engagement. Likewise, we designed Frontman to remember a wide array of user information. So, businesses can get hands-on essential user data, and understand their customers in a better way.
Chatbot personality: make a never-ending impression
At present, when chatbots are acting as the primary interaction channel between businesses and users. It gets essential for bots not to sound monotonous while conversing with the users.
Chatbot's personality plays an elemental role in leveraging the users to have a conversation. With a unique bot personality, apart from 24*7 active support, a business can offer much to their customers. So, let’s discuss the traits of a perfect bot personality -
Empathetic: People don’t expect machines to show compassion. But as a business chatbot, it should be able to interact with the users, understand their query, and reply accordingly. You should build helpful conversations focused on the query of the users.
Outgoing: A friendly and confident bot can inspire the users to have a conversation, and make them feel valued. Also, it should be able to differentiate between new users and returning users. Like, in case of returning website visitors, the bot should greet the users with their names. While in the case of new users, it should first ask their name and call it in the conversation.
Authoritative & Helpful: As a machine and conversational virtual agent, AI bot should be able to assist the website visitors at any hour of the day. It should be trained with the day-to-day queries of the users. Also, in terms of complex queries, for better resolution, Frontman can hand off the conversation to a human agent. So, users won’t feel wasted while talking to a machine.
Humorous yet Intelligent: Making your audience laugh is one of the best marketing techniques and also the easiest way to connect with the users. Also, people like to talk to a bot that can crack funny jokes. For doing so, you should be able to understand the context of the conversation. Then train the bot with easy to understand humorous jokes.
Kill Repetition: Users should not be asked to enter the same details repeatedly. It annoys them and poses a high risk to the ongoing conversation. Therefore, you should save the user preferences into attributes, and make their use while having a conversation with them
AI part: The curious case of data processing and context management
When compared to the command based chatbots, Frontman is less likely to do humdrum talks with the users. By making use of Natural Language Processing, it can understand the user query even when asked differently.
Frontman can process user data and learn from user interactions in real-time. Based on the preceding conversation, it can constitute future conversation and make it more engaging. By staying aware of the context, Frontman can help businesses staying relevant while assisting users, generate better leads, and help in building smarter conversations.
Crucial findings: What makes AI business ready?
Artificial Intelligence is the ability to perform tasks and make decisions based on self intellect. This ability of the chatbots can significantly help businesses to automate tedious processes, make better decisions, ease complex tasks, and stand out from the crowd.
Including this, with all-time active chatbots, enterprises can collect critical user information. This information can be used to strategize a product, service, or build aggressive marketing campaigns. Apart from the AI and business intelligence, UI and UX also play a significant role in deciding the fate of a chatbot. The above-highlighted lessons will help you grasp the definition of a fully-functional business chatbot.
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