Customer Satisfaction Survey Chatbot

Deploy Customer Satisfaction Survey Chatbot on service provider website to collect instant feedback on recent purchase or customer support interaction to keep yourself checked and updated with the user experience. Apply advance logic, auto start survey, answer piping and qualifying questions to make survey informative and interactive at the same time. Dig deeper into the responses left by customers to find out what customers are missing in your service, what make them leave your services or how to improve your services in the future.

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AI Enabled Enterprise Chatbot Platform

Deliver the perfect message everytime


Better conversion rate when visitor chat on website

Accelerate revenue with chatbots


Gain 23% more qualified leads with email & sms OTP verification

Fast track your sales with inbuilt business intelligence


Achieve 55% - 200% more customer interaction on your website

Know when qualified leads are browsing your site—even if they're anonymous


Automate upto 100% recurrent task like order processing, receiving feedback & answering FAQs

Build contextual & personalized experience that stands out

Why Frontman AI?

Third Party Integrations

Securely integrate work apps with Frontman and enable seamless services to the end-users.

User Verification via OTP

Get real-time genuine leads, validate user credentials via OTP sent to Email/number.

Targeted Teaser Messaging

Grab the visitors' attention with pre-welcome messages as they land on your website.

Book Meeting on Google Cal

Schedule a meeting and share the joining details on users' Google Calendar as a souvenir.

Fetch Geolocation in One Click

Ask users' geolocation in just one click, and enable hassle-free delivery of services.

Conversational Landing Page

Spin conversational landing pages, get out of box higher conversion rate and boost the yield of PPC campaigns.

Behavioural Targeting

Start a specific conversation with the users based on their choices and interaction pattern.

Conversion Optimization

A/B test the conversation on the varied group of visitors and optimize the flow based on user input.

Audience Manager (Mini CRM)

Get hands-on real-time user information and decode the visitors' interaction pattern.

Advance Reporting & User Tracking

Get the insights of users preferences and understand the trends of the market.

Context Aware Conversations

Make sense with Instinct AI, interpret the user input, save context and reply accordingly.

Click To Conversation

Transform story block into a CTA. Start a specific conversation as a visitor clicks on them.

Plug & Play Dialogue Engine

Easy-to-deploy and Easy-to-use. Install Frontman and get started with conversational LEGO-styled cards.

Inpage Conversations

Embed Frontman anywhere on a webpage and start instant conversation with visitors.

Plug-Play-Park Chatbot Anywhere

Customize the Frontman's look & feel Story builder is your creative hub for building interestingThe analytics dashboard in the Frontman gives the power to get valuable insightsAudience manager is the information collection centre holding vital informationThe publish section let you install the Frontman
AI Enabled Chatbot Platform
  • Style
  • Story Builder
  • Instinct AI
  • Analytics
  • Audience manager
  • Publish


Customize the Frontman's look & feel to enable your customers to get things done fast, with intuitive applications and brand personification

Frequently Asked Questions

✔ Define Customer Satisfaction Chatbot?

It can be described as a virtual assistant that can collect instant feedback from the customers right after they make a purchase or use a service. After submission of the ratings, a chatbot can further ask questions to the buyers to understand what they liked and didn't liked about a service or product. With its conversational skills, a Customer Satisfaction Chatbot can bind the interest of the consumers and boost the feedback submission rate by up to 13X. Click here to check out the Complain Registration chatbot, and learn how it can assist buyers with registering their grievances.

✔ What are the Benefits of Customer Satisfaction Chatbot?

By simplifying the process of feedback collection via a conversational interface, you can make it easier for your customers to rate their experience. With its communicational skills, a chatbot can boost the feedback submission rate. Including this, it can stay available for 24*7 to collect the response of the buyers and send it to the concerned department in real-time. This can enable quick action on unresolved user queries regarding a product or service.

✔ How to Build Customer Satisfaction Chatbot?

It's effortless to build a Customer Satisfaction Chatbot for service providers website. Follow the steps mentioned below:

  • Signup now and create your account
  • Then log in to the Dashboard and create an Instance
  • Open the Instance and go to the Instinct AI section to train the chatbot with the repeated queries of the customers
  • Then go to the Story Builder section to create the conversational flow
  • Visit the Style Builder section to customize the appearance of the chatbot

✔ What are the Features of Customer Satisfaction Chatbot?

The prime features are listed below:

  • Collect feedback: With this feature, you can gather user feedback in three different styles. You can ask customers to pick an Emoji, Star, or submit the Net Promoter Rating (NPS) score right from the chat window
  • Build multi-turn conversational flow: After collecting the response from the customers, you can redirect the conversation as per their input.
  • Human hand-off: In case a customer is not satisfied with the chatbot's response, then the ongoing conversation will be assigned to a human agent for better resolution

✔ What is the Pricing of Customer Satisfaction Chatbot?

Click here to know about the features and pricing of the Customer Satisfaction Chatbot.

✔ How can Chatbots Enhance Customer Satisafaction Scores?

By addressing the queries of the customers in the real-time, a chatbot can elevate user experience and make it seamless for the end-users to rate the experience they had with a particular service or product. The conversational interaction between the customers and chatbot can trigger them to rate the service. In return, a chatbot can also provide customers with the required assistance. The quick action on the complaints eventually leads to better Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) rating.

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