Collect Feedback

Collect Feedback Chatbot is a virtual feedback assistant for hotels. It can ask their customers specific questions regarding their stay, amenities, room service, service quality, and food. According to the feedback of customers, a chatbot can converse with them to get better insights about their response. After collecting the response from customers, it will send it to the concerned department(s) in real-time. With its conversational UI, Collect Feedback Chatbot can boost feedback submission rate by 60% than traditional web-forms.

• Hotel website can build engaging conversational flow by dragging and dropping the cards, and can also add attractive quotes, images, and gifs to convince customers to submit their feedback.
• Contextual Conversation: Take feedback from customers and converse accordingly.
• Send Feedback via E-mail/SMS: Send customer reviews directly to the concerned department(s) via SMS/E-mail.

• Send URL to the customers via Email/SMS/Messenger/Whatsapp and boost feedback submission rate by 60%.
• Converse according to the feedback of customers and improve CSAT score.
• Connect customers with human agent for quick assistance regarding their specific queries.

Click here and check out the features and pricing of Collect Feedback Chatbot.

You can build Collect Feedback Chatbot without any prior knowledge of programming. Follow the steps mentioned below:

• Signup now and create your account.
• Then log in to the Dashboard and create an Instance and open it.
• Now, go to the Story Builder section to create the conversational flow.
• Visit the Style Builder section to customize the appearance of Collect Feedback Chatbot.

You can train Collect Feedback Chatbot with monotonous queries via Instinct AI and Story Builder. To automate them via Instinct AI, you have to enter the repeated customer utterances and their answers into relevant sections. You can also build appropriate conversational flow as per customer queries via Story Builder .