IT Helpdesk

Deploy IT Helpdesk Bot on Information technology portal to help employees with IT-related tasks like raising support ticket, verifying technical issue, reserving rooms, and training new joiners on IT applications and services.

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Securely integrate work apps with Frontman and enable seamless services to the end-users.

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Frequently Asked Questions

✔ ✔ What is IT Helpdesk Chatbot?

It is a virtual assistant that can assist customers in raising ticket for their concern. Further, it can also help employees to verify the technical issues, and learn about different services.

✔ ✔ What are the Features of IT Helpdesk Chatbot?

Broadcast Message: Display essential messages for the website visitors in the home screen of Helpdesk Chatbot.
Track Goals: Run Goal Tracker to monitor and analyze the efficiency of helpdesk.
Instinct AI: Train the chatbot with the monotonous queries of the customers and employees.

✔ ✔ What are the Benefits of IT Helpdesk Chatbot?

It stays available 24*7 to assist customers and employees.
Automate FAQs and assist hundreds of customers without any human intervention.
Send queries of customers to your team via SMS and email.

✔ ✔ What is the Pricing of IT Helpdesk Chatbot?

Click here and view plans and pricing.

✔ ✔ How to Build IT Helpdesk Chatbot?

Create your account.
Then log in to the Dashboard.
Open IT Helpdesk Instance. Go to Instinct AI section to train the chatbot with the repeated queries of customers.
Visit Story Builder and design engaging conversational flow.
Visit Style Builder section and customize the appearance.

✔ ✔ How can IT Helpdesk Chatbot Boost ROI?

With its automated assistance, IT Helpdesk Chatbot can reduce turn around time for customers in getting their queries answered. It can also help IT domains to interact with hundreds of customers at the same time, that too, without any human assistance. This can help in bringing down the cost of running customer support, ultimately resulting in higher ROI for IT domains.

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