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Net Promotor Score

Net Promotor Score

Deploy Net Promotor Score Chatbot on company website to reach out to customers after a chat or support call. NPS is trusted management tool to measure the loyalty of the customers and get instant & trustworthy feedback from them. Unlike long format surveys, NPS carry only one question for the customer to choose a number from 0 to 10, followed by an option to leave a comment. Based on given response, company can separate promotors (9–10) from detractors (0–6) and passive customers (7–8). To calculate your NPS score you simply subtract the percent of detractors from the percent of promoters. You can later use cumulative NPS score and feedbacks to develop your product.

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Frequently Asked Questions

✔ ✔ How NPS chatbot differs from form-based NPS tools?

Gathering NPS score from customers can help organizations in understanding how to enhance a product or service. However, it has been seen that with traditional means of NPS collection like forms, most of the times, customers skip them and proceed forward without submitting any response. This can be changed with conversational tools of feedback collection like AI chatbots, that can converse with customers and convince them to provide their ratings after using a product or service. Moreover, as per the ratings of respondents, a chatbot can further converse with them and get in-depth feedback from Promoters, Detractors, and Passive customers. Hence, providing organizations with better NPS submission rate and customer feedback.

✔ ✔ What are the Features of Net Promoter Score (NPS) Chatbot?

Collect Ratings: Employ Rating card within the conversational flow and collect NPS score from customers in a new interactive way.
Build Dynamic Conversations: Design multi-turn conversations based on the response of customers.
Email/SMS notifications: Send user ratings to the customer support team in real-time and amplify the process of NPS evaluation.
Embed Chatbot: Place NPS chatbot at the desired section on a web page and collect the response of customers when they scroll down to the same.
Click to Conversation: Integrate NPS chatbot with website buttons and text on a webpage. When a customer clicks on the same, the chatbot will pop up and ask the customers to rate their experience.

✔ ✔ What is the Pricing of the Net Promoter Score (NPS) Chatbot?

Click here to check pricing of Net Promoter Score (NPS) Chatbot.

✔ ✔ How to Build Net Promoter Score (NPS) Chatbot?

Log in to the Dashboard.
Create an Instance then open it.
Visit the Story Builder section to create relevant conversational flow for NPS chatbot.
Visit the Style Builder section to customize the appearance of NPS chatbot.
Go to Instinct AI section to train NPS chatbot with the repeated queries of customers.

✔ ✔ How to Publish Net Promoter Score Chatbot on Website?

You can deploy NPS chatbot on your website in just few steps as mentioned below:

Log in to the Dashboard.
Visit Publish section and link your website.
Scroll down and copy the generated code.
Now, paste the code into the HTML(head) of your website.
Save changes. Your NPS chatbot is now live.

✔ ✔ How to Collect Feedback from Customers after Chat or Call Support?

After providing your customers with chat or call-based support, you can share the URL(Conversational Ads) with them. When your customers click on the URL, NPS chatbot will start the related conversation to collect their feedback. Based on the response of users, a chatbot can redirect the conversation. This can help in getting in-depth idea about the reaction of the Promoters, Detractors, and Passive Customers.

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