Patient Satisfaction Survey

Healthcare organizations often collect patient feedback via web-forms. However, due to their ubiquitous and tedious nature, many patients don't submit them. It eventually results in a lack of understanding about patients opinion regarding healthcare services. Patient Satisfaction Survey Chatbot can be great assistance here. It can actively ask patients about their experience regarding the delivery of medical care, treatment, staff behaviour towards them. Further, to get a broader idea about the experience of individual patients, a chatbot can converse with them while personalizing the conversation as per their interaction.

• Get overall understading of what most patients appreciate and dislike during their treatment.
• Automate the survey process and free up human staff for more complex work.
• A chatbot can send critical feedback of the patients to relevant team. So right action can be taken in-realtime.
• Boost survey engagement rate by up to 45%.
• Boost survey submission rate by 17X.

Check out the available plans and pricing of Patient Satisfaction Survey Chatbot, click here.

Before you get started with building conversational flow for Patient Satisfaction Survey Chatbot, it's important to outline the conversation flow. It can help in better presentation of your surveys and can yield good results as well. Here are a few things that one should check when creating a conversational survey for patients, and you can ask them to rate:

• Experience about responsiveness of hospital staff.
• Cleanliness and quietness.
• Clinicians behaviour.
• Pain management.
• Discharge experience.

• Get in-depth feedback: Ask patients specific questions about their treatment and keep the focus on their experience while asking relevant queries about related services.
• Send SMS/Email: Notify concerned departments about experience of the patients via Email and SMS.
• Pro-active support: Let patients avail support regarding services offered.
• Share Conversational Survey: Don't make the survey a necessary part at the time of patient discharge. Instead, share a conversational URL with them and get their feedback when they are comfortable with it.
• Track Survey Goals: Insert Goal Tracker card at important conversational turns and learn when most of the patients are dropping off. This feature can be a great tool for designing flawless surveys as per the behaviour of patients.

To get hands-on patients data, you can integrate the chatbot with CRM and third-party applications. When patients submit their response, then it will get into the database in real-time. You can also employ the Send Email/SMS feature and to forward the response of patients to concerned departments.