Complaint Registration

A Complaint Registration Chatbot can be explained as a virtual assistant that can collect the grievances of the customers. To make it accessible for the human agents to reach out to the buyers, a chatbot can also collect the user details, such as name, specific query, email, etc. It can also send the details to the concerned department in real-time. Click here and check out how Customer Satisfaction Chatbot can further help you collect CSAT, NPS, and CES ratings from the end-users.

Here are the complaint registration specific features of the chatbot:

• Human hand-off: Transfer the customer query to human counterparts for better resolution.
• OTP verification: Verify user identity by authenticating the details via OTP send to the provided Email/SMS.
• Multiple Input: Take multiple input from the end-users and share the details to the concerned department in real-time
• Personalize conversation: Save user preferences and personalize the ongoing conversation with the users and promote their interest in submitting queries and grievaces
• Instinct AI: Train the chatbot with the repeated queries of the customers and make it seamless for them to avail the support as they ask a problem

Check out the benefits and advantages of the Complaint Registration Chatbot over traditional techniques of grievance collection:

• By remaining available for 24*7, a chatbot can elevate the user experience and help customers with their queries
• In case, if a chatbot fails to answer the complex query of customers. Then, it will transfer their query to human agents in real-time
• Customers don't have to fill the forms or write emails to submit their grievances

Click here and leanr more about the features and pricing of the Complaint Registration Chatbot.

Frontman is a LEGO inspired chatbot builder platform. Follow the steps mentioned below and build a chatbot on your website in just minutes:

• Signup now and create your account
• Then log in to the Dashboard and create an Instance
• Open the Instance and visit the Instinct AI section to train the chatbot with the repeated queries of the customers
• Then go to the Story Builder section and create the required conversational flow by merely dragging and dropping the cards from the deck
• Visit the Style Builder section to customize the appearance of the chatbot
• Now, go to to the Publish section in the Dashboard and copy the generated code. Paste it into the HTML section of your website and save changes

Most of the time, with delayed response from the service providers, customers think that a business is not interested in resolving their complaint. Whereas, with AI chatbot deployed on your website, you can answer the queries of the customer in real-time and provide them with a timely and accurate solution. In case when a chatbot fails to present consumers with the perfect solution, then it will transfer the inquiry to a human agent for better resolution. With the mix of human and chatbot based support, you can advance the customer experience and keep your customer base intact.