Customer Satisfaction Survey

It can be described as a virtual assistant that can collect instant feedback from the customers right after they make a purchase or use a service. After submission of the ratings, a chatbot can further ask questions to the buyers to understand what they liked and didn't liked about a service or product. With its conversational skills, a Customer Satisfaction Chatbot can bind the interest of the consumers and boost the feedback submission rate by up to 13X. Click here to check out the Complain Registration chatbot, and learn how it can assist buyers with registering their grievances.

The prime features are listed below:

• Collect feedback: With this feature, you can gather user feedback in three different styles. You can ask customers to pick an Emoji, Star, or submit the Net Promoter Rating (NPS) score right from the chat window
• Build multi-turn conversational flow: After collecting the response from the customers, you can redirect the conversation as per their input.
• Human hand-off: In case a customer is not satisfied with the chatbot's response, then the ongoing conversation will be assigned to a human agent for better resolution

By simplifying the process of feedback collection via a conversational interface, you can make it easier for your customers to rate their experience. With its communicational skills, a chatbot can boost the feedback submission rate. Including this, it can stay available for 24*7 to collect the response of the buyers and send it to the concerned department in real-time. This can enable quick action on unresolved user queries regarding a product or service.

Click here to know about the features and pricing of the Customer Satisfaction Chatbot.

It's effortless to build a Customer Satisfaction Chatbot for service providers website. Follow the steps mentioned below:

• Signup now and create your account
• Then log in to the Dashboard and create an Instance
• Open the Instance and go to the Instinct AI section to train the chatbot with the repeated queries of the customers
• Then go to the Story Builder section to create the conversational flow
• Visit the Style Builder section to customize the appearance of the chatbot

By addressing the queries of the customers in the real-time, a chatbot can elevate user experience and make it seamless for the end-users to rate the experience they had with a particular service or product. The conversational interaction between the customers and chatbot can trigger them to rate the service. In return, a chatbot can also provide customers with the required assistance. The quick action on the complaints eventually leads to better Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) rating.